in999 Privacy Policy — How We Protect Your Data

1. Introduction

This Privacy Policy applies to all users of in999 — including visitors to in999.pw, registered account holders, and anyone who uses our mobile app, sportsbook, Live Casino, or Slot Games. By creating an account or continuing to use the platform, you confirm that you have read and understood how we handle your personal data as described here.

in999 is designed for Pakistan players. Every aspect of how we collect and use data is shaped around delivering a secure, localised experience in PKR — from JazzCash deposits to Cricket betting on PSL matches and international T20 fixtures. We understand that trust is earned, not assumed, and this policy is our commitment to being fully transparent about our data practices.

This Privacy Policy should be read alongside our Terms and Conditions. Where relevant, those Terms contain additional detail on account verification, payment processing, and fraud prevention — all of which involve the processing of personal data as described in this policy.

If you have any questions about anything in this policy before or after reading it, you can reach our support team via in-app live chat at any time, 24/7.

2. Data We Collect

We collect personal data in two main ways: directly from you when you register and use the platform, and automatically through your use of the website and app.

Data You Provide Directly

Data Type	When Collected	Purpose
Full Name	Registration	Account identification and KYC verification
Mobile Number	Registration	Account login, transaction OTPs, support contact
Date of Birth	Registration	Age verification — 18+ requirement
CNIC Number & Copy	KYC Verification	Identity confirmation before first withdrawal
Payment Method Details	Deposit / Withdrawal	Processing PKR transactions, fraud prevention
Support Communications	When contacting support	Resolving queries and disputes

Data Collected Automatically

When you access in999 via browser or app, we automatically collect certain technical data including:

• IP address and approximate geographic location (city/region level).
• Device type, operating system, and browser version.
• Session duration, pages visited, and features used within the platform.
• App version (if using the in999 mobile app) and device identifiers.
• Betting and gaming activity logs — including bets placed, games played, and transaction history.

This technical data is used for platform security, fraud detection, and improving the in999 user experience. It is not used to build advertising profiles or sold to third-party marketers.

3. How We Use Your Data

in999 processes personal data only for defined, legitimate purposes. We do not process your data for purposes beyond what is described below without informing you first.

• Account Management: Creating and maintaining your in999 account, verifying your identity, and managing your account settings and preferences.
• Payment Processing: Facilitating PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer (IBFT), and other supported payment channels. Your payment details are passed to the relevant payment processor for transaction completion only.
• Fraud & Security: Detecting, preventing, and investigating suspicious activity, bonus abuse, multiple account creation, and financial crime. This includes automated risk scoring of account activity patterns.
• Customer Support: Responding to your queries, resolving disputes, and providing assistance with your account, bets, or transactions.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve platform performance, identify popular features, and develop new services.
• Compliance: Meeting legal and regulatory obligations related to anti-money laundering (AML), Know Your Customer (KYC), and financial crime prevention.
• Responsible Gaming: Monitoring for signs of problematic gaming patterns and making responsible gaming tools available within your account.
• Communications: Sending you account-related notifications — including deposit confirmations, withdrawal updates, bonus activations, and important policy changes — via SMS or in-app notifications.

4. Payment Data & PKR Transactions

Payment data is among the most sensitive information we handle, and we treat it accordingly. When you make a deposit or request a withdrawal on in999 using JazzCash, Easypaisa, Raast, or Bank IBFT, the relevant payment details are transmitted directly and securely to the respective payment processor.

in999 does not store your full JazzCash PIN, Easypaisa account password, or bank login credentials on our servers at any point. Transaction references, amounts, timestamps, and payment method identifiers (such as the last four digits of an account number) are stored for record-keeping, dispute resolution, and fraud prevention purposes.

Transaction Records

A full history of your PKR deposits and withdrawals is available within your account dashboard at all times. This record is maintained for the duration of your account and for a period after account closure, in line with standard financial record-keeping practices.

5. Data Sharing

in999 shares your personal data only in the limited circumstances described below. We never share data for the purpose of third-party direct marketing or advertising.

• Payment Processors: JazzCash, Easypaisa, Raast, and banking partners receive the transaction data necessary to process your deposits and withdrawals. Each operates under its own privacy and security framework.
• Identity Verification Providers : Where required for KYC purposes, your CNIC details may be passed to a third-party identity verification service. These providers are contractually bound to use your data only for the verification purpose and to maintain appropriate security standards.
• Fraud Prevention & Security Services: Aggregated activity data and risk signals may be shared with fraud detection partners to protect the platform and all users from financial crime.
• Legal & Regulatory Authorities: in999 may be required to disclose account and transaction data to relevant authorities in response to a lawful request, court order, or where we have a good-faith belief that disclosure is necessary to prevent financial crime or protect the safety of users.
• Business Transfers: In the unlikely event of a merger, acquisition, or sale of business assets, user data may be transferred to the successor entity. We would notify affected users of any such transfer before it takes effect.

All third-party service providers who receive your data are required to handle it securely, use it only for the specific purpose for which it was shared, and not retain it beyond what is necessary for that purpose.

6. Cookies & Tracking Technologies

in999 uses cookies and similar tracking technologies to make the platform work properly and to understand how users interact with it. Cookies are small text files stored on your device when you visit in999.pw or use the app.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect your account from unauthorised access. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics Cookies: We use privacy-respecting analytics to understand how users navigate in999 — which pages are visited most, where users encounter issues, and how the platform performs across different devices. This data is aggregated and does not personally identify individual users.
• Preference Cookies: These remember your account settings and preferences, such as your preferred language or notification settings, so you do not have to reconfigure them every session.
• Security Cookies: Used to detect and prevent fraudulent login attempts, bot activity, and suspicious account behaviour patterns.

in999 does not use third-party advertising cookies or cross-site tracking pixels. Our cookies are limited to what is genuinely necessary for platform operation, security, and improvement.

You can manage or delete cookies through your browser settings at any time. Blocking essential cookies will affect your ability to log in and use certain platform features. Blocking analytics or preference cookies has no impact on your core betting or gaming experience.

7. Data Retention

in999 retains your personal data for as long as your account is active and for a defined period after account closure. The specific retention period for each category of data depends on the purpose for which it was collected and any applicable legal or financial record-keeping obligations.

• Account & Identity Data: Retained for the full duration of your account plus a minimum of five years after closure, in line with standard financial services record-keeping practice for KYC and AML compliance purposes.
• Transaction Records: PKR deposit and withdrawal records are retained for a minimum of five years from the transaction date.
• Support Communications: Chat and support ticket records are retained for up to two years from the date of the last interaction, to help resolve any follow-up queries or disputes.
• Technical & Session Data: Log data and session records are typically retained for 90 days unless retained for longer as part of an active security investigation.
• Marketing Preferences: Records of your communication preferences and opt-out choices are retained indefinitely to ensure we honour them.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be associated with your identity.

8. Security Measures

Protecting your personal data and account security is a technical and operational priority at in999. We implement a range of security measures to guard against unauthorised access, data loss, and misuse.

• SSL Encryption: All data transmitted between your device and in999.pw is encrypted using industry-standard SSL/TLS protocols. You will always see a secure connection indicator in your browser when using the platform.
• Secure Data Storage: Personal data and financial records are stored on secured servers with access restricted to authorised personnel who need the data to perform their specific job functions.
• Two-Factor Authentication: Account login and withdrawal requests can be protected with OTP-based two-factor authentication via your registered mobile number.
• Fraud Monitoring: Automated systems continuously monitor account activity for patterns associated with fraud, account takeover, and financial crime. Suspicious activity triggers a review process.
• Staff Training: in999 personnel who handle personal data receive regular training on data protection best practices and are bound by confidentiality obligations.

9. Your Rights Over Your Data

As a user of in999, you have meaningful rights over your personal data. You can exercise any of the following rights by contacting our support team via in-app live chat or by emailing us at the address listed in Section 12.

We aim to respond to all data rights requests within 30 days. Complex requests may take longer, in which case we will inform you of the expected timeline. Exercising your rights will not affect your ability to continue using in999, except in cases where the request itself involves account closure.

10. Minors & Age Policy

in999 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires users to confirm their date of birth, and KYC verification confirms age through CNIC documentation before withdrawals are processed.

If we discover that personal data has been collected from a person under the age of 18, we will immediately close the associated account, delete the personal data, and handle any funds in the account in accordance with our Terms and Conditions and fraud prevention policies.

If you are a parent or guardian and believe that a minor has registered an account on in999 using false information, please contact our support team via live chat immediately so that we can investigate and take appropriate action promptly.

11. Changes to This Privacy Policy

in999 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and notify registered users via in-app notification or SMS where the changes significantly affect how we use their data.

We encourage you to review this policy periodically — particularly if you are about to share new information with us, such as completing KYC verification for the first time or updating your payment details. Your continued use of in999 after any update constitutes acceptance of the revised Privacy Policy.

Minor updates — such as clarifications, corrections of typographical errors, or restructuring of existing content without changing its meaning — may be made without separate notification beyond updating this page.

12. Contact Us About Privacy

If you have a question about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please get in touch with the in999 support team. The fastest way to reach us is via the in-app live chat, which is available 24/7.

When contacting us about a data rights request, please include your full name as registered on the account, your registered mobile number, and a clear description of your request. This helps us locate your account and handle your request accurately and without unnecessary delays.